At 12jl, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a 12jl player under Philippine law. We comply fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Six core principles that guide how 12jl handles your personal information.
12jl uses industry-standard SSL/TLS encryption and secure server infrastructure to protect your personal and financial data from unauthorized access, disclosure, or misuse at every point of transmission and storage.
We operate in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission's guidelines. Your rights as a data subject are recognized and upheld by 12jl at all times.
12jl does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate and improve the 12jl platform and to comply with legal obligations.
We collect only the data that is necessary for the specific purposes described in this policy. We do not collect data speculatively or beyond what is required to deliver a safe, compliant, and enjoyable 12jl experience.
This policy is written in plain, accessible language so you always know exactly what data 12jl holds about you and why. We update this policy whenever our practices change and notify registered players of material updates.
As a 12jl player, you have the right to access, correct, delete, and port your personal data. You may also object to certain processing activities. We provide clear channels to exercise all of these rights without unnecessary delay.
12jl (referred to in this policy as "12jl," "we," "us," or "our") is an online gaming platform accessible at https://12jl.app, offering casino games, sports betting, live dealer tables, slots, bingo, and other gaming entertainment to eligible players in the Philippines.
12jl acts as the personal information controller in respect of the personal data it collects from players and visitors, as defined under the Philippine Data Privacy Act of 2012. This means we determine the purposes and means by which your personal data is processed.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this policy and with applicable data protection law. Contact details for our DPO are provided in Section 15 of this policy.
12jl collects the following categories of personal data, depending on how you interact with the platform:
12jl collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support contact forms |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting during platform use |
| Payment processors | Transaction confirmation data from GCash, PayMaya, and partner banks |
| Identity verification providers | KYC verification results from accredited third-party identity verification services |
| Regulatory sources | Self-exclusion lists and player protection data from PAGCOR and affiliated bodies |
12jl processes your personal data for the following specific purposes:
Under the Philippine Data Privacy Act of 2012, 12jl processes your personal data on the following legal bases:
12jl does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We share data with carefully selected third-party service providers who assist in operating the 12jl platform. These include payment processors (GCash, PayMaya, partner banks), KYC verification providers, cloud hosting and infrastructure providers, and customer support software providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to 12jl.
12jl is required by law to share certain player data with PAGCOR and other Philippine regulatory bodies as part of our licensing obligations. We will also disclose personal data to law enforcement agencies, courts, or other government authorities where required by a valid legal order, warrant, or applicable Philippine law, including the Anti-Money Laundering Act (AMLA).
Where a player has self-excluded or has been identified as a problem gambler, 12jl may share relevant data with PAGCOR's responsible gaming registry or equivalent bodies to prevent the player from accessing other regulated gaming platforms during the exclusion period.
In the event of a merger, acquisition, or sale of all or part of 12jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
12jl uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login authentication, security tokens, fraud prevention | Yes — cannot be disabled |
| Functional | Remembering language preferences, game settings, and responsible gaming limits | Optional |
| Analytics | Understanding how players navigate the platform to improve user experience and performance | Optional |
| Marketing | Delivering relevant promotional content to players who have opted in to marketing communications | Optional — consent required |
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 12jl platform. Non-essential cookies are only placed with your consent.
12jl retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure (AMLA requirement) |
| Financial transaction records | 10 years from the date of transaction (AMLA and tax law requirements) |
| KYC verification documents | Duration of account plus 5 years after closure |
| Gaming session logs | 3 years from the date of the session |
| Customer support records | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
| Self-exclusion records | Duration of exclusion plus 5 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.
12jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 12jl:
To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all verified requests within 30 calendar days of receipt, in accordance with the Data Privacy Act's requirements. In complex cases, this period may be extended by a further 30 days, and you will be notified of any such extension.
We may need to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to or altered by unauthorized parties. Verification will typically require you to confirm details associated with your registered 12jl account.
If you are not satisfied with our response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
If you are a parent or guardian and believe that a minor has registered on the 12jl platform or provided us with personal data, please contact our support team immediately at the email address provided in Section 15. We take underage gambling extremely seriously and will act promptly on any such report.
Some of 12jl's service providers — including cloud infrastructure providers and game software suppliers — may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, 12jl ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act.
Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. By using the 12jl platform, you consent to such transfers where they are necessary for the delivery of our services.
The 12jl platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 12jl platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
12jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players by email or via an in-platform notification at least 14 days before the changes take effect. Your continued use of the 12jl platform after the effective date of any amendment constitutes your acceptance of the revised policy.
If you do not agree with any amendment to this Privacy Policy, you may request account closure by contacting 12jl support. Upon closure, your data will be retained only for the periods required by law as described in Section 8.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by 12jl, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that 12jl has not handled your personal data in accordance with the Data Privacy Act of 2012.
For general account support, responsible gaming assistance, or other non-privacy inquiries, please contact our 24/7 customer support team at [email protected].
Your data is safe, your privacy is protected, and your rights are respected. Join thousands of Filipino players who trust 12jl for a secure, fair, and entertaining gaming experience — from Manila to Cebu to Davao and beyond.
21+ only · PAGCOR regulated · Gambling is addictive. Know when to stop.